About Road America
In an evermore rapidly moving world, the slightest setback can have ripple effects that reach far beyond what you could predict. Consumers don’t want anything to slow them down and business executives have to be aware of that. It’s for this reason that during an emergency, efficient operations with minimal wait time and great customer service are what facilitate high retention rates. Trying to keep up in today’s marketplace takes innovation at every level… because there’s never any time to lose.
Headquartered in Miami, Florida, Road America is a leading business-to-business provider of private label roadside assistance solutions, serving customers of client companies with everything from directions and fuel to towing and tire changes. Road America works with a network of service providers to cover a range of vehicles, including automobiles, motorcycles, recreational vehicles and commercial trucks. Founded in 1978, Road America has grown to serve all 50 states, Canada, and Puerto Rico. The company is a wholly owned subsidiary of MAPFRE, a multinational auto insurance and roadside services company.
Road America’s network of clients
Automotive OEM (Original Equipment Manufacturers), insurance companies, unions, finance companies, telecommunications companies and any type of corporation that sees roadside assistance (peace of mind) as a natural component of their employee benefits offering.
Their vast network allows Road America to ease specific burdens on individual clients while simultaneously providing a more comprehensive services package for their clients to offer to the consumer.
Combine that with their technological innovations and it’s no wonder that Road America is continuously recognized for their dedication to customer service.
Road America’s Solutions
- 24/7 Emergency Roadside Assistance: towing, flat tire, battery, and lock-out assistance, as well as delivery of supplies like gasoline or oil
- Secondary Towing: towing of non-drivable vehicles from temporary storage to a designated repair shop
- Motor Club Programs: including “Sign and Drive” Roadside Assistance, Driver’s Valet services, rental car savings, travel services and savings, and expense reimbursements
- Travel Benefits: map routing, narrative routing instructions, points of interest, mileage guides, rental discounts, and theme park/attractions discounts
Recognition Through Innovation:
In May of this year, the American Business Awards named Road America as a finalist for a Stevie Award in the category of IT Department of the Year. This announcement is due thanks in part to two of Road America’s innovative new services. The first, LocateMe™, began with a partnership with AT&T and allows Road America to pinpoint the location calls originate from on both land- and wireless lines. Now fully operational across all major U.S. carriers, Road America can locate over 90% of their customer base, allowing for exceptionally fast response times.
In 2011, following the success of LocateMe, the Road America IT Department started developing a wireless roadside assistance application for simultaneous launch across all major smartphone platforms using the same source code. Their IT Department knew an effective app would allow customers to directly request service without contacting call-center agents. Using Rapid Application Development (RAD) techniques the team developed Drive On™ and, by the fall of 2011, the app became available in web stores for iPhone, Android, and Blackberry.